The limited liability company Designtegels.nl BV, located in Utrecht, the Netherlands (Chamber of Commerce number 55842046) and its affiliated (legal) entities registered with the Chamber of Commerce.

Terms and Conditions

§ 1 Scope and contractual basis
(1) These Terms and Conditions of Sale (GTC) apply to the contracts concluded between you and us, Designtegels.nl BV, Californiëdreef 36, 3565 BM Utrecht, the Netherlands, registered with the Kamer van Koophandel (Dutch Chamber of Commerce) under registration number 55842046, BTW number (Dutch VAT number) NL851880939B01, represented by Martijn Dijkstra and Ramon Huigen (click: www.designfliesen.de/impressum) via this online shop.
(2) The language available for the conclusion of the contract is exclusively German. Translations of these Terms and Conditions of Sale into other languages ​​are for your information only. In the event of any discrepancies between the language versions, the German text shall prevail.

§ 2 Applicable law, mandatory consumer protection provisions
The law of the Federal Republic of Germany shall apply, excluding the UN Convention on Contracts for the International Sale of Goods, if
(a) you have your habitual residence in Germany, or
(b) your habitual residence is in a country which is not a member of the European Union.
In the event that you have your habitual residence in a Member State of the European Union, German law shall also apply, without prejudice to mandatory provisions of the state in which you have your habitual residence.

§ 3 Conclusion of the contract
(1) The presentation of goods and services in our online shop does not constitute a legally binding offer, but rather an invitation to order (invitatio ad offerendum).
(2) By clicking the "Buy now" button in the last step of the ordering process, you submit a binding offer to purchase the goods displayed in the order overview. Immediately after submitting your order, you will receive an order confirmation, which, however, does not constitute acceptance of your contractual offer. A contract between you and us is concluded as soon as we accept your order by a separate email. Please check your spam folder regularly.

§ 4 Technical steps up to the conclusion of the contract and correction of input errors
As part of the ordering process, you first configure the desired product by selecting the product type, dimensions and quantity. By clicking on "Add to cart" the selected items are added to your shopping cart. There you can change the desired quantity or remove selected items entirely at any time. By clicking on "Proceed to checkout" you will be taken to a page where you can enter your data and select a delivery option and payment method. You can correct any input errors (e.g. regarding the payment method, your data or the desired quantity) by clicking in the respective field again and changing your entry. If you wish to cancel the ordering process completely, you can also simply close your browser window. Otherwise, after clicking the confirmation button "buy now" your declaration becomes binding within the meaning of Section 3 Paragraph 2 Sentence 1 of these General Terms and Conditions.

§ 5 Storage of the contract text
The contractual terms and conditions, including information on the ordered goods, including these General Terms and Conditions of Sale and the cancellation policy, will be sent to you via email upon acceptance of the contract offer. We do not store the contractual terms and conditions.

§ 6 Processing of your personal data
For information on how we process your data, please read our privacy policy, which you can access at www.designfliesen.de/datenschutzerklarung.

§ 7 Terms of payment
The purchase price is due immediately upon ordering. Payment for the goods is made via bank transfer or Sofortüberweisung (Sofort GmbH).

§ 8 Retention of title
The goods remain our property until full payment has been made.

§ 9 Delivery conditions
We will deliver the goods according to the agreement made with you. Any shipping costs incurred are listed in the product description and will be shown separately on the invoice.

§ 10 Right of withdrawal
As a consumer, you have a right of withdrawal in accordance with the cancellation policy set out in the appendix. A consumer is any natural person who concludes a legal transaction for purposes that are predominantly neither commercial nor self-employed.

§ 11 Warranty rights
(1) If the goods purchased and delivered in our online shop are defective, you are entitled, within the framework of the statutory provisions, to demand subsequent performance, to withdraw from the contract or to reduce the purchase price.
(2) The limitation period for warranty claims for the delivered goods is five years from receipt of the goods. Claims for defects that we have fraudulently concealed shall expire within the regular limitation period.
(3) You are also entitled to rights in respect of defects within the scope of a guarantee of quality and/or durability, provided that we have expressly given such a guarantee in the individual case with regard to the item sold.

§ 12 Limitation of Liability
(1) We are liable for intent and gross negligence. Furthermore, we are liable for the negligent breach of obligations whose fulfillment is essential for the proper execution of the contract, whose breach jeopardizes the achievement of the contract's purpose, and on whose compliance you as a customer may regularly rely. In the latter case, however, we are only liable for foreseeable, contract-typical damages. The same applies to breaches of duty by our vicarious agents.
(2) The above exclusions of liability shall not apply in cases of injury to life, body, or health. Liability under the Product Liability Act remains unaffected.

§ 13 Online dispute resolution and alternative dispute resolution
(1) The European Commission provides a platform for online dispute resolution (ODR) at http://ec.europa.eu/consumers/odr/. Our email address is: info@designfliesen.de .
(2) We are neither obliged nor willing to participate in a dispute resolution procedure under the Consumer Dispute Resolution Act (VSBG).

Cancellation policy

Right of withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason.
The cancellation period shall be fourteen days from the day on which you or a third party other than the carrier designated by you takes possession of the goods.
To exercise your right of withdrawal, you must inform us (Designtegels.nl BV, Californiëdreef 36, 3565 BM Utrecht, Netherlands, telephone: 0049 3049783220, email: info@designfliesen.de ) of your decision to withdraw from this contract by means of a clear statement (e.g., a letter sent by post, fax, or email). You may use the attached model withdrawal form for this purpose, but this is not mandatory.
To comply with the cancellation period, it is sufficient that you send the notification of the exercise of the right of cancellation before the expiry of the cancellation period.

Consequences of revocation

If you cancel this contract, we will refund all payments we have received from you, including delivery costs (with the exception of additional costs resulting from your choice of a delivery method other than the cheapest standard delivery offered by us), promptly and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this refund, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; under no circumstances will you be charged any fees for this refund.
We will collect the goods. You will bear the direct cost of returning the goods. These costs are estimated at a maximum of approximately EUR 170.00. You will only be liable for any loss of value of the goods if this loss of value is due to handling of the goods other than what is necessary to check their quality, properties, and functioning.

Sample cancellation form

(If you wish to cancel the contract, please fill out this form and return it.)
- To Designtegels.nl BV, Californiëdreef 36, 3565 BM Utrecht, Netherlands, email: info@designfliesen.de :
- I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)
- Ordered on (*)/received on (*)
- Name of the consumer(s)
- Address of the consumer(s)
- Signature of the consumer(s) (only if notification is made on paper)
- Date
(*) Delete as appropriate